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Sometimes a product turns out to be different than you expected — we completely understand that. That's why we offer a 14-day cooling-off period.
Returns
From the day you receive your order, you have 14 days to return your purchase without having to give a reason.
We ask that you handle the product and packaging with care during this period. You may examine the product as you would in our showroom. If you decide to return the product, please send it back in its original condition and packaging, including all accessories and protective materials.
Please let us know in advance that you wish to return the item via info@hethuisvan.nl. We will then send you information and instructions for the further processing of the return. You can then return the product to us and, once we have received it, we will refund the purchase price minus the return costs.
Exchanges
Would you rather exchange than return? That's possible! Within the same 14-day period, you are welcome to visit our showroom to exchange your purchase for another product. Many customers appreciate this, because you can take your time to look around, compare and immediately choose something new.
When returns or exchanges are not possible
In some cases, the right of withdrawal does not apply, for example:
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products that have been custom-made for you
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personal or personalised items
This is always clearly stated on the receipt.
Q&A
Yes, you can! All products on our website are also in stock at our showroom and show garden in Someren. You’re very welcome to come and see this product. Opening hours and contact details can be found here.
No, we do not offer text plates or engravings on statues, ornaments, or other products. We refer you to a local DIY store that often offers these items.
Sometimes a product turns out differently in real life than you expected—we completely understand. That’s why we offer a 14-day return policy. Click here for more information about returns and exchanges.
Contact
Do you have a question, would you like more information or personal advice? We are here to help you and are happy to assist you. You can reach us by telephone, WhatsApp, email or the contact form. You are also welcome to visit our showroom or show garden.