Privacy statement

Privacy-sensitive data, or personal data, is processed through our online shop. HO-Jeuken considers careful handling of personal data to be of great importance. We therefore carefully process and secure personal data.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:
• we clearly state the purposes for which we process personal data. We do this via this privacy statement;
• we limit our collection of personal data to only the personal data that is necessary for legitimate purposes;
• we first ask for your explicit consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also require this of parties that process personal data on our behalf;
• we respect your right to access, correct or delete your personal data at your request.

HO-Jeuken is responsible for data processing. In this privacy statement, we explain what personal data we collect and use and for what purpose. We recommend that you read this carefully.

This privacy statement was last updated on 21 February 2026.

Use of personal data

When you use our online shop, we obtain certain data from you. This may include personal data. We only store and use personal data that you provide directly, in the context of the service you have requested, or which is clearly provided to us for processing when you submit it.

We use the following data for the purposes stated in this privacy statement:
• Name and address details
• Telephone number
• Billing address
• Email address
• Payment details
• Gender
• Date of birth
• IP address
• Browser/system details
• Chamber of Commerce number
• VAT number

Registration

You can register for certain parts of our webshop. After registration, we will store the personal data you have provided via your chosen username. We store this data so that you do not have to re-enter it each time and so that we can contact you in the context of the execution of the agreement.

We will not provide the data linked to your username to third parties, unless this is necessary in the context of the execution of the agreement you have concluded with us or if this is required by law. In the event of suspected fraud or misuse of our webshop, we may hand over personal data to the competent authorities.

Order processing

When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this further on in this privacy statement.

Reviews

When you leave reviews on our site, they may be published with the information you provide when posting the review (name and place of residence). You can also enter 'Anonymous' as your name if you do not want your name to appear on our website. We may also forward the reviews to reputable review parties, including FeedbackCompany and Google. You choose which information you publish. Upon request, we will anonymise any information that has been published.

Advertising

In addition to the information on our website, we may also inform you about our new products and services:

• by e-mail
• via social media

Contact form and newsletter

Our webshop offers the option of asking questions via a contact form, which asks you to fill in various details so that we can deal with your question. You can choose which details you provide. The details you send us will be stored for as long as the nature of the form or the content of your e-mail requires for it to be fully answered and dealt with.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit consent.

Location data

If necessary for the service, we may collect location data (GPS) from you. Your consent will be requested at the time.

This (location) data may also be stored and processed by the provider of, for example, navigation/map software, such as Google Maps, but the data may also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements of the provider in question.

Provision to third parties

We may pass on your data to our partners. These partners are involved in the execution of the agreement.
These partners may also be located outside the EU. We have strict agreements with them to comply with European privacy rules. We therefore ask for your explicit consent separately before they receive your data.

Cookies

Our webshop uses cookies. Cookies are also placed by third parties engaged by us.

When you visit our webshop for the first time, a message is displayed explaining why we use cookies. Your continued use of our webshop is interpreted as consent to the use of cookies.

You are free to disable cookies through your browser. Please note that this may prevent our website from functioning optimally.

We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our online shop. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services, and finally, we have the IP addresses anonymised.

Security

We take security measures to limit misuse of and unauthorised access to personal data. In particular, we take the following measures:

• Access to personal data is protected with a username and password
• We take physical measures to protect access to the systems in which personal data is stored
• We use secure connections (Secure Sockets Layer or SSL) to protect all information between you and our website when you enter personal data
• We keep logs of all requests for personal data

Retention periods

The personal data described above is retained for as long as necessary to process your orders, including warranty. After that, we retain data for a maximum of three years for the statistical purposes described. The data is then deleted, unless there is a legal obligation to retain it for longer (such as the seven-year fiscal retention obligation for payment data).

Third-party websites

This privacy statement does not apply to third-party websites that are linked to our webshop. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.

Accessing and changing your data

If you have any questions about our privacy policy or questions about accessing and changing (or deleting) your personal data, you can contact us at any time using the details below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or give reasons why you want us to restrict the processing of personal data.

To prevent misuse, we may ask you to identify yourself adequately. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings. If the data is incorrect, you can request us to change or delete the data.

Data Protection Authority

We are, of course, happy to help if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Data Protection Authority against this processing of personal data. To do so, please contact the Data Protection Authority.

Contact details
HO-Jeuken
Brugstraat 18
5712AZ Someren-Eind
info@ho-jeuken.nl