Ordering and delivery

Ordering

You can easily place your order via our webshop. Select the product(s) you want, add them to your shopping basket and follow the steps in the ordering process. When placing your order, you can choose between delivery or collection in Someren. You can pay directly online using familiar and secure payment methods or, if you choose to collect your order, in cash or by card in our showroom. You have the option of adding a note or question to your order. After placing your order, you will immediately receive an email confirming your order.

Shipping costs

If you choose to have your order delivered, shipping costs will be added to your order. The amount of the shipping costs depends on the product or products. Parcels weighing up to approximately 30 kg are delivered by DHL, for which we charge a standard parcel price. Heavier or larger products are delivered on a (small) pallet by (a partner of) transport company van Eijk, which naturally results in higher shipping costs. Outside the Netherlands and Belgium, deliveries are carried out by Dachser.

Our shipping costs may be slightly higher than you are used to from many other webshops, and we would like to explain how these are calculated. Our collection consists mainly of fragile and often heavy products such as glass art, sculptures and pedestals. To ensure that your order arrives safely, we pay special attention to the packaging. This includes sturdy boxes, protective (recycled) filling material and careful handling. This requires time, expertise and materials – but it prevents damage and disappointment.

As we also have a showroom where customers can take their purchases with them immediately, we have made a conscious decision not to 'hide' the shipping costs in our product prices. This ensures that the price of our products remains fair for everyone – regardless of whether you have the goods delivered or collect them yourself. In many cases, the shipping costs you pay are even lower than the actual costs we incur.

In short: you are not only paying for transport, but also for care, protection and reliability. Together, we ensure that 99% of orders are delivered safely and in perfect condition.

Quality control and packaging

As mentioned above, we devote a great deal of attention and care to the inspection and packaging of our products, as we want them to be delivered in perfect condition. All products from our online range are in stock in our own warehouse, enabling us to respond quickly and process your order with care.

Before an order is shipped, each item undergoes a manual quality control check. Our employees carefully check each shipment and then pack it with great care. We use sustainable packaging and filling materials as well as residual flows so that we not only ship safely but also responsibly. Each package is personally signed off so that you know it has been prepared with care.

Delivery by DHL

If your order is delivered by DHL, you will receive an email with track and trace information as soon as we have prepared the parcel for shipment. This usually happens on the next working day after the order is placed. If you place your order on working days (except Tuesdays) before 12:00 noon, your order will often be shipped on the same day.

Delivery by freight forwarder

Heavy and/or large products are delivered on a (small) pallet by (a partner of) our transport company Gebr. van Eijk. After you place your order, we will contact you immediately by email to arrange a delivery date. On the day of delivery, the driver will call you approximately 30 minutes before delivery so that you do not have to wait at home. Delivery will be made to your front door on the ground floor or as far as possible with an electric pallet truck.